If you are not completely happy with our services you are protected by our Happiness Guarantee

HAPPINESS GUARANTEE

The staff at PMI East Lyme is so committed to the PMI Brand Promise that we back it up with the Happiness Guarantee.

PMI PROMISES:

EFFECTIVE COMMUNICATION
HONESTY & INTEGRITY
ACCURATE ACCOUNTING
AVAILABILITY OF MANAGEMENT

We are so committed to excelling in these areas that we back it up with our Happiness Guarantee

HOW IT WORKS

If we have not satisfied the Promises listed above, we ask that you provide the reason for your dissatisfaction in writing and give us 30 days to correct the issue. If we are unable to resolve the issue, you may cancel your property management agreement without penalty.

Our conditions for the Happiness Guarantee

A written notice is provided by the property owner to PMI East Lyme, outlining the Happiness Guarantee promises we haven’t lived up to
PMI East Lyme has 30 day to resolve the Happiness Guarantee issues and respond back in writing to the owner the changes made
If after 30-days, PMI East Lyme we cannot demonstrate the issues have been resolved the owner may submit a 30-day written cancellation notice
PMI East Lyme will use the 30 days to prepare the accounts and files for transfer and ensure all outstanding invoices have been paid to vendor

PMI East Lyme strives to ensure all transition processes go smoothly for you and your tenant

What We Do As Your Niantic Property Manager

We do more than just collect rent

Property Marketing

We work to quickly find the right tenant for your home and use our proven marketing methods to attract high-quality applicants.

TENANT SCREENING

Every application undergoes careful screening, with background and financial checks designed to keep your interests protected.

RENT COLLECTION

Getting your rent payment on time shouldn't be a guessing game. We handle all billing and get your money to you on time.

PROPERTY MAINTENANCE

We know how to keep your property in optimal condition. We handle all maintenance requests and coordinate repairs for you.

FINANCIAL REPORTING

We provide full visibility and monthly reports for your property. Access your account any time through the 24/7 Online Owner Portal.

PROPERTY INSPECTIONS

Our regular in-person inspections allow us to identify potential problems in advance & keep your home healthy.

EVICTIONS

If a tenant relationship ever takes a turn for the worse, we can process the eviction for you & minimize its impact on your bottom line.

LEGAL COMPLIANCE

We monitor the laws and insurance regulations that impact your home & work to ensure that your property is legally compliant.

HOME WATCH

For owners of second homes who want the security of knowing their home is being watched and cared for while they are away.